May I receive the holding deposit amount paid by the tenant?
Yes, we can give you part of the holding deposit, but only after:
- 24 hours have passed since the holding deposit was received
- Deduction of the rental expenses (1x % + 50 DH/N).
Transfer dates — management contract (property owner)
- The property owner undertakes to provide the company with a correct RIB; any delay caused by an error in the data is not attributed to the company.
- On day 1 and day 15 of each month, the amounts due from daily rent operations are gathered and transferred to your bank account, with the transfer details attached on a dedicated page shared with the property owner, including all new, old, and pending transfers.
- Deduction of 50 dirhams for each repair or travel from the amounts due.
- Monthly rent amounts due are transferred on Monday through Friday.
When are property owners' profits paid out?
Because of the large number of transfers we make to property owners, we have set Monday as the day on which the company's accountant sends the transfers, which include the profits from rental operations and all financial transactions related to property owners.
However, exceptions may be requested in urgent cases if you wish to receive your money before Monday.
Procedures for handing over and receiving guests when there is an external or private booking
If you rent your apartment through platforms such as Airbnb or Booking, or if you have a private booking and would like us to take care of receiving the guests, we offer two options depending on the type of service required:
Case one — self handover of the keys (free service):
- You may direct the guests to our company office to collect a copy of the apartment keys, provided you notify us in advance so we can coordinate.
- The guests go directly to the apartment without our involvement.
- On departure, they must return the keys to the company office or leave them inside the apartment, according to what is agreed in advance.
Case two — full reception service (paid service):
- We receive the guests and accompany them to the apartment.
- We collect any amount from the tenant on your behalf, and it is transferred to you directly after deduction of the agreed service costs.
- We handle simple problems such as:
- A light that does not work
- An empty gas cylinder
- A television that does not turn on
- Or any other problems related to the stay
- We contact the guests on departure to inspect the apartment and collect the keys.
- Check-in and check-out, registration of the police form (fiche de police), and accompanying the tenants until they leave — according to the property value category below.
Cost table for the full reception service by property value
| Property value | Company commission per transaction | What the transaction includes |
|---|---|---|
| Less than 700 000 dirhams (less than 70 million centimes) |
300 dirhams | Full reception, key handover, stay follow-up, and key collection on departure |
| 700 000 dirhams or more (70 million centimes or more) |
500 dirhams | Check-in and check-out, registration of the police form (fiche de police), and accompanying the tenants until they leave, in addition to the full reception services |
This amount does not include repair costs or the purchase of any additional supplies. Cleaning expenses are calculated separately, at a price between 150 and 250 dirhams.
📌 Note: Please tell us in advance which type of service you need so we can coordinate the process and ensure the guests' comfort.